POLICIES

CANCELLATION POLICY

We respectfully request that all date changes or cancellations be made 24 hours before your scheduled appointment. 48-hour notice is requested for multiple services. Last-minute cancellations are costly to the salon and our staff. Therefore, failure to cancel with a minimum 24-hour notice will result in a credit card charge for half of the service value before being able to rebook another service.

CELL PHONES

To ensure a relaxing experience for our C’zar guests, we encourage guests to silence all cell phones.

ARRIVING LATE

Busy schedules often force you to arrive late. We promise to make our best effort to fit your service into the schedule. If you are more than 10 minutes late, we may have to modify your service or have another available artist complete your service. If you are more than 15 minutes late, we will try to complete the service or reschedule you for another time. This may result in a cancellation fee.

ADJUSMENTS FOR HAIR SERVICES

Requests must be made within 24 hours from date of service. Redo’s will be performed by the same stylist or one at the same level.

WAITING

Occasionally we may be running behind. When we do, we promise to communicate with you. We may utilize our team to help get you started. If we make you wait longer than 20 minutes, we will offer you a gift for your inconvenience and will offer the option to reschedule you for a future appointment.