We now require a short, verbal wellness screening upon entry. If you or anyone within your household is feeling unwell, please contact us to reschedule.
If an appointment conflict arises, please notify us to reschedule at least 24 hours prior to the appointment time. The best way to do so is by calling the salon directly to speak to a Coordinator or leave a voicemail. On closed business days, please leave a message & also send a follow-up courtesy email to firstname.lastname@example.org. Of course, if feeling unwell on the day of your appointment, give us a call to reschedule as soon as possible.
We’ve never enforced a cancellation fee for sudden illness or emergency. However, if healthy, we are incredibly reliant on guest attendance now more than ever. A cancellation notice of less than 24 hours impacts our opportunity to serve others waiting patiently. To avoid a cancellation fee of up to 100% of the services reserved, please contact us directly no later than 24 hours in advance of your scheduled spa or salon appointment(s).
All hairstyling stations are socially distanced. If we are unable to have exactly 6 feet between stations, we have invested in standing partitions to keep your space separate from another stylist or guest.
Service staff technicians are Barbicide Certified. Aside from our pre-existing IL state health sanitation standards, our staff has implemented additional practices between appointments to ensure all touch points, tools and furniture are properly sanitized prior to servicing you.
A sanitation station is available upon entry for your convenience.
Reading materials have been stored away & beverage self-serve stations have been temporarily suspended within our space. Feel free to bring your own or support one of the local book stores or coffee shops nearby.
Wanting to expedite your time in-salon? You may have a booked a Dry Haircut (optional). If you are receiving a dry haircut, we ask that your hair is freshly shampooed, dry and as straight and smooth as possible. On the contrary, if you wear your hair naturally curly it’s best to come with your hair in its natural state. Please avoid wearing hats or head-ware that will create impressions. Keep in mind not all hair is the same, and your stylist will consult with you and may decide a different course of action. Dry haircuts do not include a hair wash.
Gratuities are a personal “thank you” for exceptional service. Should you choose to leave your service provider a tip, we still encourage you to do so with cash. If you need to add a tip to a credit card, we offer the Tippy kiosk. Tippy allows for you to tip your service provider directly via credit card and provides nearly next-day deposit in their own personal accounts. Please note, there is a small 0.89% convenience fee when you choose Tippy.
You can utilize these links below if you’d like to skip the bank or kiosk and tip from your device at any time: