We now require a short, verbal wellness screening upon entry. If you or anyone within your household is feeling unwell, please contact us to reschedule.
SCHEDULING POLICIES
Rescheduling
If an appointment conflict arises, please notify us to reschedule at least 24 hours prior to the appointment time. The best way to do so is by calling the salon directly to speak to a Coordinator or leave a voicemail. On closed business days, please leave a message & also send a follow-up courtesy email to czarsalonandspa@gmail.com. Of course, if feeling unwell on the day of your appointment, give us a call to reschedule as soon as possible.
No-Show & Cancellation Policy
We’ve never enforced a cancellation fee for sudden illness or emergency. However, if healthy, we are incredibly reliant on guest attendance now more than ever. A cancellation notice of less than 24 hours impacts our opportunity to serve others waiting patiently. To avoid a cancellation fee of up to 100% of the services reserved, please contact us directly no later than 24 hours in advance of your scheduled spa or salon appointment(s).
THINGS TO KNOW
Arrival to Appointment (Winter Weather Edition)
- Make your way to our doors 5 minutes prior to your start time. This ensures we run on-time throughout the day.
- When you reach our door, look for the new COVID-screening poster. Read through all screening questions, then call the salon number displayed. Salon staff will promptly welcome you inside.
- Upon entry our staff will confirm you’ve agreed to all screening questions and do a quick touchless temperature check.
- If you arrive more than 5 minutes early to your appointment, please wait in your car if you can. If getting dropped off or walking, give us a call.
- We ask you to consolidate your belongings as much as possible. All winter gear will be “self-checked,” meaning there will be a coat rack or closet available to hang any outer garments.
Masks Required
- Staff and guests are required by IL state reopening guidelines to wear a mask or face covering when inside our building.
- Please bring your own mask or face covering that secures behind your ears. Disposables are highly recommended for those receiving hair color services. One will be provided for you complimentary if needed.
- Exceptions can be made for those with medical disabilities or conditions, but you must notify us upon scheduling. If you have any health restrictions which deem it unsafe for you to wear a mask or face covering, we would need to prepare proper alternative accommodations in advance, which most likely means rescheduling during our off-hours.
- Our staff is provided with face shields for performing any service that requires you as the guest to remove your mask (facials, waxing, razor shaves, etc.).
Appointment Only
- At the time being, we are open to guests with service appointments and retail shoppers only.
- Walk-in shoppers and last minute day-of appointments are certainly encouraged – simply just call ahead or book online so we can prepare. Please ensure all guests, fur babies, and children without an appointment will be safe at-home.
- Exceptions are made for disabled caretakers or any guardian of a child with an appointment.
Social Distancing
All hairstyling stations are socially distanced. If we are unable to have exactly 6 feet between stations, we have invested in standing partitions to keep your space separate from another stylist or guest.
Sanitation
Service staff technicians are Barbicide Certified. Aside from our pre-existing IL state health sanitation standards, our staff has implemented additional practices between appointments to ensure all touch points, tools and furniture are properly sanitized prior to servicing you.
A sanitation station is available upon entry for your convenience.
Reading materials have been stored away & beverage self-serve stations have been temporarily suspended within our space. Feel free to bring your own or support one of the local book stores or coffee shops nearby.
Dry Haircuts
Wanting to expedite your time in-salon? You may have a booked a Dry Haircut (optional). If you are receiving a dry haircut, we ask that your hair is freshly shampooed, dry and as straight and smooth as possible. On the contrary, if you wear your hair naturally curly it’s best to come with your hair in its natural state. Please avoid wearing hats or head-ware that will create impressions. Keep in mind not all hair is the same, and your stylist will consult with you and may decide a different course of action. Dry haircuts do not include a hair wash.
CHECK-OUT PROCEDURES
Contactless Check-Out
- Visa, MasterCard, and Discover are accepted.
- Contactless check-out options are certainly available. Please let us know if you’d prefer to skip the front desk.
- We transitioned to new booking and sales software on Monday, July 20th. If you have not seen us since then, the sensitive information like your billing info has not been transferred to the new software. If you plan to pay for your service(s) or products with a credit or debit card, please bring your form of payment with you. You may also call ahead to put a new card on file if you’re comfortable providing that information to a C’zar coordinator over the phone. If a C’zar staff member has not already confirmed your card on file, you may update your billing by signing on to your online account or creating one through our online booking buttons. We are also happy to apply any gift cards you may have to your balance; please mention GC# upon booking so we can expedite your checkout process.
SUPPORT YOUR SERVICE PROVIDER
Gratuities
Gratuities are a personal “thank you” for exceptional service. Should you choose to leave your service provider a tip, we still encourage you to do so with cash. If you need to add a tip to a credit card, we offer the Tippy kiosk. Tippy allows for you to tip your service provider directly via credit card and provides nearly next-day deposit in their own personal accounts. Please note, there is a small 0.89% convenience fee when you choose Tippy.
You can utilize these links below if you’d like to skip the bank or kiosk and tip from your device at any time: