Beginning Friday, June 11th masks will be optional for staff and guests in accordance with Illinois’ Phase 5 reopening plan. This pertains to both vaccinated and unvaccinated guests. In addition, we will no longer be required to perform temperature checks upon entry. Our partition dividers between stylist stations, nail stations, shampoo bowls, and front desk will be removed, but kept nearby should you like to request one. We will also be resuming our beverage service to provide water, coffee, and our signature Aveda tea (non-self-serve).
If an appointment conflict arises, we offer free cancellation up until 24 hours prior to the appointment time. The best way to notify us is by calling the salon directly to speak to a Coordinator or leave a voicemail. On closed business days, please leave a message & also send a follow-up courtesy email to firstname.lastname@example.org if you have a next-day appointment. Of course, if feeling unwell on the day of your appointment, give us a call to reschedule as soon as possible.
No-Show & Cancellation Policy
We’ve never enforced a cancellation fee for sudden illness or emergency. However, if healthy, we are incredibly reliant on guest attendance now more than ever. A cancellation notice of less than 24 hours impacts our opportunity to serve others waiting patiently. To avoid a cancellation fee of up to 50% of the services reserved, please contact us directly no later than 24 hours in advance of your scheduled spa or salon appointment(s).
THINGS TO KNOW
Service staff technicians are Barbicide Certified. Aside from our pre-existing IL state health sanitation standards, our staff has implemented additional practices between appointments to ensure all touch points, tools and furniture are properly sanitized prior to servicing you.
A sanitation station is available upon entry for your convenience.
Feel free to bring your own reading material. Magazines have been stored away.
Wanting to expedite your time in-salon? You may have a booked a Dry Haircut (optional). If you are receiving a dry haircut, we ask that your hair is freshly shampooed, dry and as straight and smooth as possible. On the contrary, if you wear your hair naturally curly it’s best to come with your hair in its natural state. Please avoid wearing hats or head-ware that will create impressions. Keep in mind not all hair is the same, and your stylist will consult with you and may decide a different course of action. Dry haircuts do not include a hair wash.
Visa, MasterCard, American Express, and Discover are all accepted.
Contactless check-out options are certainly available. Please let us know if you’d prefer to skip the front desk.
SUPPORT YOUR SERVICE PROVIDER
Gratuities are a personal “thank you” for exceptional service. Should you choose to leave your service provider a tip, we still encourage you to do so with cash. If you need to add a tip to a credit card, we offer the Tippy kiosk. Tippy allows for you to tip your service provider directly via credit card and provides nearly next-day deposit in their own personal accounts. Please note, there is a small 0.89% convenience fee when you choose Tippy.
You can utilize these links below if you’d like to skip the bank or kiosk and tip from your device at any time: